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Contact Information

Sales: 1-888-554-2021 or

Office: 540-375-0923

Fax: 540-375-0924

P.O. Box 609
Salem, VA 24153

111 Goodwin Avenue
Salem, VA 24153

Technical Contacts: For product questions/quotes ask for Bryan Browning

Customer Service: For delivery or lead time questions ask for Carolyn Greene

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Customer RMA Form

Please complete this form to begin the process of returning a piece of equipment to Sterling-ES. Our customer service representatives will then assist in acquiring the RMA number and shipping information from the original manufacturer. They will also provide you with an estimate of the cost and expected repair time. If the item is no longer under warranty, please provide a Purchase Order (P.O.) where indicated. If your parts were not purchased through Sterling-ES, please provide as much of the information as possible.
  • Please enter the name of the person returning the equipment.
  • Please enter the name of the company which purchased the equipment.
  • If these items are for return, a restocking fee will apply. Fees vary by manufacturer. Please note that for returns to receive credit, the units must not have been installed. Packaging must be in "spotless" condition.
  • This field is for validation purposes and should be left unchanged.

Contact Information|Tell Us About It|Customer RMA Form|Document Library